Terms & Conditions

Terms & Conditions

Motorhome and Campervan Hire Terms & Conditions

Motorhome and Campervan Hire Terms & Conditions

Last Updated: 21st February 2024

1. Definitions and Interpretation

  • “Booking Deposit” means a deposit payment of the first £250 of the Hire Charge (or lesser amount if the total hire charge is less than £250).

  • “CDW” means the collision damage waiver.

  • “Collection Location” and “Return Location” mean the location of the vehicle near Beverley, East Yorkshire for collection and return as notified by DoW to the Customer. The exact location will be confirmed after the Hire Charge has been paid in full.

  • “Collection Time” means the agreed collection time or time window and date stated on the Rental Agreement.

  • “Contract” means your contract with Dreams On Wheels Ltd.

  • “Customer” means the person or persons nominated as the hirer on the Rental Agreement.

  • “Delivery” means the transfer of physical control of the vehicle to the Customer at handover. 

  • “Driver” means the person or persons nominated as the driver(s) and any Additional Drivers on the Rental Agreement.

  • “Hire Charge” means the total charge for the hire of the vehicle as stated on the Rental Agreement and payable to Dreams on Wheels Ltd.

  • “Rental Agreement” means the rental agreement signed by the customer and Dreams on Wheels Ltd for the rental of the Vehicle.

  • “Rental Period” means the hire period as stated on the Rental Agreement or any agreed variation thereof and any extra period during which the vehicle is in the customer’s possession. 

  • “Return Time” means the agreed return time or window of time and date stated on the Rental Agreement.

  • “Security Deposit” means the refundable amount of £1000 or an agreed different amount held by Dreams on Wheels Ltd in relation to this hire.

  • “Vehicle” means the vehicle as stated on the Rental Agreement.

  • “We”, “Us”, “DoW” means Dreams On Wheels Ltd.

  • “Website” means https://dreamsonwheels.co.uk

2. Booking and Payment

  • A booking is only binding after DoW has confirmed availability and the Booking Deposit has been received in full by DoW. 

  • Settlement of the remaining balance of the Hire Charge is due no later than six weeks prior to the Collection Time. DoW reserves the right to cancel the booking if payment is not received six weeks prior to the Collection Time. 

  • Payments for the Booking Deposit and Hire Charge must be made by credit or debit card online or over the telephone. Any other form of payment can only be accpeted by agreement of DoW. No cash payments will be accepted.

  • For late bookings made less than six weeks prior to the Collection Time the full Hire Charge is payable on booking. Vehicles will not be handed over unless full payment of the Hire Charge and Security Deposit has been completed.

3. Hire Charges

  • Unless otherwise stated the Hire Charge quoted shall include VAT, unlimited miles, comprehensive insurance, and breakdown cover.

  • In some cases DoW will incur extra charges if the Driver has a traffic conviction, more than one insurance claim, or is in an occupation that is deemed as high risk. The customer will be notified of these charges at Collection Time or further in advance and shall be obliged to pay DoW such charges. 

  • DoW will provide full breakdown cover to cover any mechanical faults to the base chassis of the Vehicle. Any call out charges incurred due to the fault of the operator, e.g. flat battery, insufficient fuel, keys locked in vehicle etc, will be the full responsibility of the customer.

4. Cancellation Charges

The charges below will apply if this Contract is cancelled.

  • More than six weeks (42 days) before the Collection Time: the Booking Deposit

  • Four to six weeks before the Collection Time: 50% of the Hire Charge.

  • Less than four weeks before the Collection Time: 100% of the Hire Charge. 

To cancel the contract the Customer must request cancellation by email to DoW or via the Website. The contract is not cancelled until written confirmation of cancellation is provided by DoW.

DoW cannot postpone or transfer money from one hire to another.

5. Geographical Limits on Use

  • Unless otherwise agreed in writing by DoW the vehicle must remain within Great Britain. 

  • DoW may give agreement for the Vehicle to travel within the EU and Northern Ireland but there may be a surcharge for this. No less that 14 days notice is required for authorisation to take the vehicle out of Great Britain.

6. Vehicle Collection

  • The Customer shall collect the Vehicle from the Collection Location at the Collection Time. 

  • Please allow one hour for the collection to finalise paperwork and provide a full demonstration of the vehicle. This procedure cannot be rushed so please bear this in mind when planning onward travel. 

  • All drivers must be present on collection of the Vehicle and bring their full valid driving licence and bills as described in our Insurance Terms.

  • We will make every reasonable effort to have the Vehicle ready for the Collection Time however we cannot guarantee that it will be ready at this time.

7. Vehicle Return

  • The Vehicle must be returned on or before the Return Time to the Return Location. Please allow 1 hour for the handover back to DoW. 

  • The Vehicle must be returned undamaged with a full tank of diesel, empty waste water, and emptied and cleaned toilet cassette. Please note that there are no toilet or chemical waste facilities at the Return Location so cleaning should be carried out at suitable facilities before arrival.

  • The interior should be cleaned and in the same condition as when it left the Collection Location otherwise a charge of at least £100 will be made for additional cleaning. This charge will be deducted from the Security Deposit.

8. Late Return

  • If the Customer will be late returning the Vehicle it shall advise DoW immediately. Failure to do so could result in prosecution for driving whilst uninsured.

  • Late return of the Vehicle may impact the next customer’s holiday so it is very important to return the Vehicle at the agreed time. An additional charge of £100 per hour, or part thereof, will be deducted from the Security Deposit for late returns unless otherwise agreed in writing (including SMS message) by DoW.

9. Vehicle Systems

  • DoW will carry out a full inspection of the Vehicle before the commencement of the hire and any existing damage will be stated on the Rental Agreement.

  • By signing the Rental Agreement the Customer agrees with the state of the Vehicle as described in the Rental Agreement.

  • Should an on board system fail during the Rental Period the Customer should contact us so that advice can be given. 

10. Change of Vehicle

Where, due to circumstances beyond DoW’s control, such as a vehicle being returned late by a previous Customer or with significant damage a comparable or superior Vehicle may be offered. The Customer shall not be liable for any increased Hire Charge nor shall the substitution entitle the Customer to any refund and it does not constitute a breach of this Contract.

Where a replacement Vehicle is either not available or suitable, DoW will return the Hire Charge including any Booking Deposit to the customer without penalty. 

11. Rental and Other Charges

  • The Customer will pay to DoW all Hire Charges, the Security Deposit, and the CDW if agreed in the Rental Agreement.

  • An administration fee of £25 will apply per Penalty Charge Notice or other similar communication received. This charge will be deducted from the Security Deposit. In the event that a charge becomes due after the Security Deposit has been returned to the Customer, the Customer agrees to pay DoW this charge by credit or debit card upon request.

  • The valeting / cleaning fee of at least £100 applies if the Vehicle is not returned with the interior in a clean condition. This fee shall be deducted from the Security Deposit.

  • The fee of £75 if the toilet cassette is not clean and empty and the waste water tank emptied. This fee shall be deducted from the Security Deposit.

  • The cost of refilling the diesel tank if it is not returned full plus a fee of £100. This fee shall be deducted from the Security Deposit.

  • The late fee of £100 per hour or part thereof should the vehicle be returned after the Return Time unless agreed in writing by DoW. This fee shall be deducted from the Security Deposit.

  • The cancellation fee in the event of cancellation of the Contract prior to collection of the Vehicle. 

  • The cost of making right any damage to the Vehicle or third party property, subject to the insurance or CDW cover.

  • All parking fines and charges, other fines and charges or penalties and the associated administration costs in relation to the Vehicle during the Rental Period. 

  • Any additional costs over and above the Security Deposit value should the damage exceed the Security Deposit value.

  • The cost to recover the Vehicle should recovery be required due to a fault of the Customer. 

All charges and expenses payable by the Customer under this Contract are due on demand by DoW. If they are not paid within 14 days the Customer is liable to pay interest at 1.5% per month above the base rate on the outstanding balance and any additional costs incurred by DoW including reasonable legal fees to recover the money owed.

12. Security Deposit

  • The Security Deposit is payable by credit or debit card only upon collection of the Vehicle unless otherwise agreed in writing by DoW. The payment must be in the lead Driver’s name and the amount will be debited immediately. Pre-paid currency cards, PayPal or any other means of payment cannot be accepted. 

  • The Customer irrevocably authorises DoW to deduct from the Security Deposit any amounts due to them arising out of this Contract.

  • The Security Deposit will be refunded within 5 working days of the Vehicle being returned provided there are no outstanding insurance claims. DoW is not responsible for the length of time it takes for the Customer’s card company to process the refund.

  • Should any damages to the Vehicle or third party property exceed the Security Deposit the Customer will be responsible for settling all additional costs over and above the Security Deposit value within 7 days of the Return Time or within 7 days of such costs being notified to the Customer.

13. Use of the Vehicle

  • The Customer agrees that they will use the Vehicle only for the purposes for which it was designed, operate it in a proper manner in accordance with any instructions provided by DoW, keep the Vehicle in good condition and repair and take all such reasonable steps to ensure the Vehicle is kept safe.

  • The Customer agrees that they will not allow the Vehicle to be:

  1. Driven otherwise than in a cautious, prudent and normal manner;

  2. Driven in a manner that would violate UK road traffic laws when in the UK or other applicable laws in other territories;

  3. Driven if the customer is aware of a fault with the Vehicle;

  4. Used in a manner which could cause damage;

  5. Driven in a prohibited area;

  6. Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;

  7. Left unlocked whilst the Vehicle is unoccupied;

  8. Left with the ignition key in the Vehicle whilst it is unoccupied;

  9. Left unoccupied with valuables, including the Vehicle’s TV in plain view;

  10. Driven by persons who are not the Driver as specified on the Hire Agreement;

  11. Damaged by submersion in water or contact with salt water;

  12. Used for any illegal purpose or any race, rally, or contest;

  13. Used to tow any other vehicle or trailer;

  14. Used to carry passengers or property for hire or reward;

  15. Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle specification or in any case exceeding the number of seat belts fitted to the Vehicle;

  16. Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material other than gas bottles stored in the Vehicle’s designated compartment and suitably secured or contained within one of the Vehicle’s tanks designed for the purpose;

  17. Otherwise in breach of the Customer’s obligations under this Contract.

14. Road Restrictions

  • The Vehicle may only be driven on appropriate road surfaces other than for direct access to egress from a car park or camping or caravanning site.

  • DoW reserves the right at any time to restrict Vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.

  • DoW reserves the right to monitor the Vehicle’s location and other variables including speed continuously throughout the Rental Period. 

15. Title to the Vehicle

DoW retains title to the Vehicle and its contents and the customer possesses the goods solely on a hire basis. The Customer has no right to pledge DoW’s credit in connection with the Vehicle. The customer shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.

16. Smoking

The Vehicle is a non-smoking area. DoW reserves the right to impose additional cleaning fees should smoke be detected within the Vehicle.

17. Passengers and Child Seats

  • DoW authorises the use of the Vehicle by passengers up to the number of seat belts within the vehicle. 

  • Where required appropriate child seats must be fitted and it is the responsibility of the Customer to provide and fit these themselves. Children up to 12 years of age or 135cm in height, whichever they reach first, must use the correct child restraints appropriate for their weight and height under UK law.

  • Only some vehicles have Isofix points – please contact us to check.

  • Laws in other territories must also be obeyed and it is the responsibility of the Customer to know and understand applicable laws.

18. Pets

  • DoW allows Customers to travel with a maximum of two well behaved pets. Additional pets may be allowed by separate agreement.

  • The customer agrees that:

  1. They will take reasonable measures to keep the pet under control;

  2. They will not allow the pet on any of the soft furnishings or upholstery, including beds and seats;

  3. The pet(s) will not be left unattended in the Vehicle at any time;

  4. They have the sole responsibility for ensuring adequate safe restraint of the pet while the Vehicle is in motion;

  5. They will keep the Vehicle free of fouling by the pet;

  6. They will take all reasonable measures to ensure that the pet is free of fleas or mites

  • The Vehicle should be returned in a clean and tidy condition. In the event of there being evidence of fouling or an infestation the Customer agrees to pay the reasonable cost of professional cleaning and / or de-infestation.

19. Collision Damage Waiver (CDW)

  • DoW does not offer a CDW product.

20. If an Accident Occurs

  • In the event of any accident, loss or damage arising out of the use of the Vehicle, the Customer will:

  1. Notify DoW as soon as reasonably possible and in any event within 24 hours of the event occurring;

  2. Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station;

  3. Complete an accident claim form as provided within the Vehicle;

  4. Not make any admission of liability to other parties, settlement offer or other like offer;

  5. Assist DoW in handling any claim arising from any event, including providing all relevant information and attending court to give evidence.

  • The Customer acknowledges that the excess or other amount due arising from an accident, loss, or damage is payable and shall be deducted from the Security Deposit where possible at the time of reporting the event to DoW and not at the completion of the Rental Period, regardless of which party is at fault.

  • No Security Deposit or insurance excess will be refunded until all insurance claims are settled.

21. Maintenance

  • The Customer shall take all reasonable steps to properly maintain the Vehicle, including checking oil and coolant levels and tyre pressures. 

  • The Customer will pay the cost of repairing or replacing tyres damaged during the Rental Period.

  • The Customer will be liable for any costs incurred due to the incorrect use of fuel. All Vehicles run on diesel.

22. Credit and Debit Card Payments

  • When payment is made, the customer agrees that DoW is authorised to take any required payment from the Customer’s debit or credit card or online payment issuer for all amounts due pursuant to this Agreement.

  • The Customer will not dispute their liability to DoW for any amount due under this Agreement.

  • All transactions are conducted in GBP.

23. Joint and Several Liability

  • When the Customer comprises more than one person, each person is liable jointly and severally for all obligations arising under this Agreement. Any additional drivers have joint and several liability under this ageement.

24. Terminating the Agreement

  • Without affecting any other right or remedy available to it, DoW may, without notice, terminate this Agreement with immediate effect and repossess the Vehicle at any time if:

  1. The Customer is in significant material breach of the Agreement;

  2. The Customer has obtained the Vehicle through fraud or misrepresentation;

  3. Any statement, representation or warranty made by the Customer in respect to himself or additional drivers is incorrect;

  4. The Vehicle appears to be abandoned;

  5. The Vehicle is not returned on the agreed return date or DoW reasonably believes the the Vehicle will not be returned on the agreed return date;

  6. DoW considers on reasonable grounds that the safety of passengers or the condition of the Vehicle is in danger.

25. Consequences of Termination

  • Upon termination of this Agreement however caused:

  1. DoW’s consent to the Customer’s possession of the Vehicle shall terminate and DoW may, without notice and at the Customer’s expense, retake possession of the Vehicle and for this purpose may enter any premises at which the Vehicle is located subject to any law which restricts such access;

  2. without prejudice to any other rights or remedies of the Customer, the Customer shall pay to DoW on demand all hire charges and other sums due plus any costs and expenses incurred by DoW in recovering the Vehicle.

26. Release and Indemnity

  • DoW will not be responsible for any loss or damage caused by breakdown, mechanical defect, accident, or the Vehicle being unsuitable to the Customer’s purposes.

  • DoW will not be responsible for loss or damage to any property left in or on the Vehicle or or to any Vehicle left with DoW during the rental period.

  • DoW will not be liable for any business losses. The Vehicle is provided solely for domestic and private use. 

27. Warranty

  • The Customer confirms that all information supplied to DoW in connection with this Agreement is true.

28. Unforeseen Circumstances

  • Neither party shall be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations under this Agreement is such delay or failure is due to events beyond its reasonable control.

29. Data Protection

  • Personal data is processed in accordance with our Privacy Policy available on our Website.

30. Changes

  • Changes to the Rental Agreement must be in writing and signed by DoW and the Customer. Where signing is not practicable, for example when the customer is away on holiday, email or SMS confirmation of changes from DoW will suffice.

31. Transfer of the Agreement

  • DoW may transfer its rights and obligations under this Agreement to another party. Any such transfer will not affect the Customer’s rights under this Agreement.

  • The Customer shall not be permitted to transfer their rights.

32. Governing Law and Jurisdiction

  • The Contract and any dispute or claim shall be governed by English law.

  • The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

33. Severance

  • If any provision of the Rental Agreement or Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. 

  • If such modification is not possible the relevant provision shall be deemed deleted.

  • Any modification to or deletion of a provision shall not affect the validity of the remaining provisions.

  • If any provision is invalid, illegal or unenforceable the parties shall negotiate in good faith to amend such provision that it becomes legal, valid and enforceable and to the greatest extent possible achieves the intended commercial aims of the original provision.

34. Third Party Rights

  • Unless it expressly states otherwise, the Rental Agreement or these Terms and Conditions do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Rental Agreement ot these Terms and Conditions.

35. Complaints Procedure

  • DoW would like to resolve any complaints as soon as possible and informally in the first instance. 

  • The Customer should contact DoW to make us aware of any complaint.

36. Entire Agreement

  • The Contract and the Terms and Conditions constitute the entire agreement of the parties and there are no oral undertakings, warranties or agreements between the parties.