Dreams On Wheels Ltd is a company registered in England and Wales, number 13204908. Our registered office is 73 Walkergate, Beverley, East Yorkshire, HU17 9BP. Please note that is not where vehicles are stored, and nor is it the collection or return point.
How do we receive your information?
We obtain information about you:
- when you contact us directly, normally via our website or social media, phone or email, or to make an enquiry or other request
- when you use our website to make a booking, enquiry or register to receive regular communications
- from third parties that provide us with bookings
- occasionally from other third parties who may lawfully pass to us information about you
The personal information we collect might include your name, address, telephone number, email address, IP address, and information regarding what web pages are accessed and when.
If you make a booking we may also collect information about your driving history and any penalty points, payment card details, plus copies of bills as specified in our Insurance Requirements.
How is your information used?
We will use your information for a variety of purposes, including:
- processing bookings or orders that you have submitted
- providing or managing any information, products or services which you have requested
- notifying you of changes to our products
- to help us identify you when you contact us
- dealing with entries into a competition
- for general administration purposes
- to help us improve the quality of our products and services
- to carry out analysis and customer profiling
- to send you communications which you have requested and that may be of interest to you. These may include information about marketing activities and promotions of our associated companies goods and services
We may share your information for any of these purposes with:
- our insurers so they can provide cover for renting a vehicle
- our bankers or other financial institutions so we can process payments and refunds
- our service providers and agents who perform services on our behalf, such as data management firms
We do not share your data with any third parties, with the exception of:
- when we have been asked to provide information for legal or regulatory purposes
- our IT service providers
- when we are progressing existing or future legal proceedings
- when we are selling one or more of our businesses to someone to whom we may transfer our rights under any customer agreement we have with you
If one of these organisations is outside of the European Economic Area we will take steps to make sure they agree to apply the same level of protection of your information as we are required to apply in the UK.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Information we may send to you
We will only send you marketing communications by email or other electronic means if you give us your agreement to do so. For example, we may inform you that when providing your email address you will be indicating your agreement to receive marketing emails. If you give us your agreement and subsequently wish to opt out you can do so by clicking the unsubscribe link which we include on all our marketing emails or you can contact us at any time by email to firstname.lastname@example.org.
We may use your information to contact you with news on motorhome and campervan rentals and other products and services (provided by us, or our carefully selected business partners) which may be of interest to you and occasionally for market research purposes.
We, and these other parties, may contact you by post and phone and, if you give us your prior agreement to do so, by email, SMS and other electronic means.
You can opt out from receiving marketing communications from us by ticking the appropriate box (if providing your information on this website) or at any time by notifying us by email to email@example.com.
Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for their marketing purposes.
Third Party Service Providers working on our behalf
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to provide insurance cover). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, tick the relevant boxes situated on the form on which we collect your information.
How to access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at firstname.lastname@example.org
You have the right to ask for a copy of the information we hold about you – we may charge £20 for information requests to cover our costs in providing you with details of the information we hold about you.
Security precautions are in place to protect the loss, misuse or alteration of your information.
When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (e.g. your email address) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Use of ‘cookies’
‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns. This helps us to improve our website and deliver a better, more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy.
Turning off cookies may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our websites from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated on 17th November 2021.